Question 1

What does ClaimPilots do?

Accepted Answer

ClaimPilots is a self-service Veterans Benefits Intelligence OS. It helps veterans organize records, understand evidence relationships, identify preparation gaps, complete guided workflows, and assemble editable, veteran-reviewable claim materials.

Question 2

What do I need before I begin?

Accepted Answer

You can begin with basic service and claim information. Records such as a DD-214, service treatment records, private medical records, VA records, prior decisions, and supporting statements make the intelligence picture more complete, but you do not need every document to create a workspace.

Question 3

Can I start without choosing a paid plan?

Accepted Answer

Yes. A free account includes a secure veteran profile, one draft claim workspace, guided intake, and Evidence Vault organization. Paid access is required for Claim Intelligence generation, generated documents, exports, live voice workflows, and provider-review pathways.

Question 4

What is the Claim Intelligence Engine™?

Accepted Answer

It is the platform layer that organizes evidence, maps relationships among records and conditions, surfaces potential gaps and claim paths, and supports controlled draft generation. Its interpretations may be incomplete or inaccurate and always require veteran review.

Question 5

Can ClaimPilots identify missing evidence?

Accepted Answer

ClaimPilots can surface evidence gaps, missing-document signals, continuity issues, and suggested preparation steps based on the information available in the workspace. A signal is not a guarantee that a particular record exists or that obtaining it will change an outcome.

Question 6

What happens during the guided voice interview?

Accepted Answer

Pilot asks focused questions and converts the conversation into reviewable facts, evidence signals, and follow-up prompts. You review interpreted information before it becomes part of the claim picture. Raw interview audio is not retained by default.

Question 7

Are ClaimPilots plans subscriptions?

Accepted Answer

No. Disability Claims access tiers are one-time purchases with no recurring subscription. Each tier defines the included intelligence workflows, deliverables, provider pathways, and number of active claim workspaces.

Question 8

Can I upgrade later?

Accepted Answer

Yes. Eligible users can move to a higher Disability Claims access tier when additional capabilities are needed. The pricing and checkout experiences show the available upgrade path based on current access.

Question 9

Are discharge services included in disability-claim tiers?

Accepted Answer

No. Discharge Upgrade and Character of Discharge Review are separate self-service workflows with their own scope, price, evidence path, and deliverables.

Question 10

Are provider signatures guaranteed?

Accepted Answer

No. Independent licensed providers decide whether any diagnosis, opinion, DBQ, Nexus letter, or signature is medically appropriate. Participation, conclusions, requested revisions, and signatures are never guaranteed.

Question 11

Can I use my own medical provider?

Accepted Answer

Yes. Where a plan includes unsigned clinical preparation drafts, you may take them to your own provider for independent review. Eligible workflows may also offer access to the ClaimPilots independent provider-review pathway.

Question 12

How are network providers given access?

Accepted Answer

Provider identities and credentials are reviewed before activation. Approved providers receive a separate role with access limited to veteran-authorized, assigned materials. Providers do not receive veteran-workspace or administrative privileges.

Question 13

Does ClaimPilots sell my health or claim information?

Accepted Answer

ClaimPilots does not sell identifiable health or claim information. Information is used to provide and protect requested services, support user-directed collaboration, and maintain reliable operations.

Question 14

Who can see the evidence in my workspace?

Accepted Answer

Access is designed around account roles and workspace scope. Provider or collaborator access follows a veteran-directed workflow and should include only the materials required for the assigned task.

Question 15

Should I email medical records to support?

Accepted Answer

No. Keep sensitive evidence inside the protected ClaimPilots workspace. Do not send medical records, passwords, or full identification numbers through ordinary support email.

Question 16

Is ClaimPilots a law firm, VSO, or VA-accredited representative?

Accepted Answer

No. ClaimPilots is a self-service technology and educational platform. It does not provide legal representation, prosecute claims, or act before the VA on a veteran’s behalf.

Question 17

Does ClaimPilots provide medical advice or diagnoses?

Accepted Answer

No. ClaimPilots does not diagnose, treat, prescribe, or provide medical opinions. Clinical conclusions and signatures require an independent licensed provider’s judgment.

Question 18

Does ClaimPilots submit my claim automatically?

Accepted Answer

No. Generated forms, narratives, reports, and packages remain editable preparation drafts. You are responsible for reviewing, correcting, approving, exporting, and deciding whether and how to submit any material.

Understand the system before you use it.

18 answers

ClaimPilots prepares intelligence. You make the decisions.

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